FAQ

What is your turnaround time?

We do our best to fulfill and ship orders out within 3-5 business days, sometimes sooner. Please note that turnaround time may be longer based on customization requests.

 

Do you accept returns or exchanges?

We do not accept returns or exchanges on personalized products. However, if there is an issue with your order, please reach out to us via email at info@yimabean.com to make it right

 

How do I get in touch with you?

Please fill out the form in the Contact Us section on our website or send us an email at info@yimabean.com.

 

Are you able to create a custom item or design?

Yes! Please reach out to us. We would be glad to work with you on a design. Please note a design fee may apply depending on the complexity of the item / design.

 

Are you able to engrave my logo?

Yes we can. We ask that you submit your logo in either EPS or SVG format.

 

Do you ship internationally?

We currently only ship within the United States.

 

Do you offer local pick up?

Yes, local pick-up is available in the Allentown, PA area. Please select the local pick-up option at checkout. (An email with pickup instructions will be emailed to you when your order is ready)

 

I noticed an imperfection on my finished item. Why is that?

Our products are made from natural wood. Each wood product will vary slightly from the pictures shown on the website. Our products are made with real wood, which means you may see wood knots, crevices, color differences and other imperfections, which are common.

 

Why is the engraving on my item lighter or darker than what is shown on your website?

The engravings will vary depending on the specific grains of that particular wood sheet. Each item will be unique and one of a kind.

 

Can you do custom Bulk Orders? Corporate Gifts? Swag Bags?

Yes, please reach out directly for any custom orders.